MIBCO/MIFA BAD SERVICE

I write this with utter disgust in the treatment received so far and the utter incompetence of the agents that have been handling our claim. My wife submitted her withdrawal application on the 2nd of April and this is the 9th of June no funds have been deposited to her account.

We have been sent from pillar to post from them saying there is a document missing and us sending the document to no acknowledgement of the email and then call centre advising that no one by the name of the person works there. How is I that a call centre agent can give us an email address the next agent says that person doesn’t exist.

We have been calling daily and everyday it’s a different story. Now there is a story that Sars has rejected claim because Mifa has done incorrect calculations. My question is how does it take two months to submit when turnaround time is 6weeks then after so long Mifa/Mibco submits incorrect information.