Mibco Pathetic non existing service

It is again with a lot of dismay in the services offered by Mibco/Mifa that I write this email. I left my company at the end of April during Covid 19. I am still to receive payout from my provident fund that took the company's premiums every month without delay or excuses. I have phoned a lady on the 18th of September and she told me that my payout is at the payout office to pay. It is now the 6th of October 2020 and I had no feedback from Mibco, I can't reach them by phone, it says they have system problems. I send emails to Annamarie van der Merwe but she does not reply. I think the services offered by Mibco are really pathetic! I need the money urgently seeing I had minimal income since April 2020. But it really seems Mibco workers just ignore the pleads of their former provident funds payee's. I got a job now with a big logistics company and they asked me to investigate if we should join Mibco, but I said to him we could not even think about that because the service at Mibco is absolutely pathetic to say the least. They don't see the importance of communicating with their current or former members, they are just there to earn a salary. All the complaints fall on deaf ears. They simply ignore it like they don't even comment on Helo Peter complaints!!!!! I am really disappointed in the service from Mibco, I have tried to phone this morning and went through all the options just to hear they have a system problem and cannot connect your call. And all this cost money (cellphone money) The funny thing is it is NOT THEIR MONEY but they make as if it is!!!!!! Like it was said to ZUMA PAY BACK THE MONEY !!!!

I have sent a copy of this to the Provident Fund Ombudsman and will post this to all the social media platforms as well.