MIBCO ADMINISTRATION AND COMMUNICATION, TERRIBLE

Hello Peter, It's been 2 months since I submitted my claim( September 2021) through MIBCO. The first time I submitted they sent an sms confirming they received my paperwork on email. They will sent it in for processing. After 3 weeks I have no response or received no more sms from them so I phoned again, this time they said no I they couldn't open the PDF file. I don't understand how they operate, why can't they just communicate and advice they cannot open the files... After that I sent my documents again, and again. Still they don't respond or come back with any feedback. After the third call they couldn't give any feedback and transferred me to the Manager.. After I spoke to him he confirmed that he received all documents and he will send it for processing. Thereafter they wanted my documents to be posted to them, I did that and even sent them the tracking number. Today I phoned again (25 October 2021), only to be told again they don't have "documents" after which I said to him to check the emails as everything is there. According to the system the notes that were made says differently... They truly don't care for others people money, as we work hard to have that money accumulated. Now I have to wait another month. This is not acceptable, there need to be better management and training. I have debit order, what I am going to do now at the end of the week. I am sick with stress I can't keep food down and they can't even supply proper feedback or try and push from their side... I have sent numerous emails and phoned over 15 times.... Seriously, I am tired... Please help