Lack of CSE

Hi, I have summited my provident funds claim at Mibco Bargaining Council Bloemfontein for almost two months since I was an attended for almost 2 years st Bp. Garage bfn. Whenever I call, this Lady by the

Maria keep make me promises laying and saying their system, if not haven't been updated, she lies and say that the owner of bp hasn't replay to confirm. Which is a lie because the owner responded to the confirmation in my present. I feel disrespected. I needed that money to prepare for my graduation which is next month. Please please help