Bad Automated phone

I called the Mibco line both the 086 & the 011 line and had to hold for 10mins while l am being told all sorts of information that l dont really need. Funny it said l was caller no. 1 but had to hold forever until l dropped the phone. Can the IT guys please rectify that and add an option where l can talk to a consultant without holding forever untill l run out on minutes on my phone or have a huge telkom bill. l will not call again and if they need their returns then they must call me as l have a query and will not settle until its clarified.