FA
Farah A
1 reviews | Active since Dec 2016
11 May 2020, 07:20
Mia Mélange not good for your financial health
With the Covid-19 outbreak I ordered masks from Mia Mélange and upon confirmation was advised of a 7-10 day lead time requirement. As this didn't work for me I immediately canceled my order. It's been almost 2 weeks now and I still have not received my R883 refund. Jeanneke fobs me off and says PayPal has to refund me. I still don't have any indication when I will be refunded
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Replies (4)
Mia Mélange's replyOfficial
16 Oct 2020, 12:23Hi Farah, we are sorry to hear that you are unhappy. As I communicated via email, our lead time is very clearly stated on our website, right at the top of the product listing. As I explained via email at the time, we have a small team working from home and we have been inundated with orders which...
Mia Mélange's reply16 Oct 2020, 12:23
Official
Hi Farah, we are sorry to hear that you are unhappy. As I communicated via email, our lead time is very clearly stated on our website, right at the top of the product listing. As I explained via email at the time, we have a small team working from home and we have been inundated with orders which...
Mia Mélange's replyOfficial
16 Oct 2020, 12:23...everyone needs urgently. Nonetheless, we were consistently delivering the masks well within that lead time. We also offered to push your order to the front of the line. You then said you want the refund. We immediately asked our payment service provider, PayFast (not PayPal), to refund you. ...
Mia Mélange's reply16 Oct 2020, 12:23
Official
...everyone needs urgently. Nonetheless, we were consistently delivering the masks well within that lead time. We also offered to push your order to the front of the line. You then said you want the refund. We immediately asked our payment service provider, PayFast (not PayPal), to refund you. ...
Mia Mélange's replyOfficial
16 Oct 2020, 12:23...With the massive spike in online shopping, PayFast was inundated as can be expected. Customers were generally very understanding of this, particularly given the global pandemic we were finding ourselves in. PayFast also did communicate with me and with you to sincerely apologise for the delay. ..
Mia Mélange's reply16 Oct 2020, 12:23
Official
...With the massive spike in online shopping, PayFast was inundated as can be expected. Customers were generally very understanding of this, particularly given the global pandemic we were finding ourselves in. PayFast also did communicate with me and with you to sincerely apologise for the delay. ..
Mia Mélange's replyOfficial
16 Oct 2020, 12:24...Nonetheless, they refund you within two weeks.
Mia Mélange's reply16 Oct 2020, 12:24
Official
...Nonetheless, they refund you within two weeks.