COMPLAINT AND REFUND REQUEST Mia Elle Boudoir Photography

COMPLAINT AND REFUND REQUEST Mia Elle Boudoir Photography

My two friends and I won 2nd prize photoshoot competition with Mia Elle in November 2018. The requirement was for us to pay R650pp to cover our make-up which we agreed to. Sarah had been fully booked and could only accommodate us in March 2019. We then booked for Friday 17 May 12:30 because this was my friends 30th birthday (we had to take leave from work as Sarah advised that competitions can only be done on a Friday) and thought it would be great to do the shoot on that day. Make-up payment of R 1950.00 was deposited into Mia Elle’s account by the end of April.

On the 17th of May, we were busy preparing for our shoot and did not check our emails. When I checked my phone to get the address I saw that Mia Elle sent an email that morning 8:30 asking to reschedule due to the fact that their make-up artist had canceled. I then rep**** to Cindy from Mia Elle saying that we can do our own makeup. She agreed and sent the address. We were got to the venue at 12:45 and when I checked my phone Cindy said that we are late and cannot do the photoshoot. (please see attached WhatsApp conversation) The security at the venue advised that Cindy is there, but Cindy said that she was in Kyalami. I realized that this was a run-around and requested cancelation and refund. Cindy advised that refund will take 21 working days. I have sent numerous emails requesting that the funds reflect in my account by 17th June 2019 as promised.

Today is the 18th of June and I have not received my money. I would like the money to be transferred into my account by the end of business today!!!