Bad service- Refund still not paid!!

Sarah is a great photographer and she does have an amazing talent but sadly her team has let me down .. Usually I do not have any problems with response time but I am now purposely being ignored. I have been waiting for a refund for almost 2 months now and it was promised to me within 21 working days. So many empty promises!! My shoot was rescheduled at-least 3 times and I had to cancel both my shoots due to rescheduling. I did not mind cancelling as long as I got my money back. Countless emails and other ways of contact and nobody has been able to respond with anything helpful. Both my sister and I have unfollowed everything involved with Mie Elle. We have both had a disappointing service