Bad Service over the festive period

[01/08, 10:45] 🌻Rushaan Ebrahim🌻: [2023/12/29, 12:53] Mia Bella Spa: Hi 🌸 unfortunately there is no slot open in the morning [2023/12/29, 12:53] Mia Bella Spa: We can only accommodate you at 3pm [2023/12/29, 13:17] 🌻Rushaan Ebrahim🌻: Are you open on Sunday? [2023/12/29, 13:18] Mia Bella Spa: We are but the the****** that does Hollywood is off on Sundays [2023/12/29, 13:19] 🌻Rushaan Ebrahim🌻: Tuesday morning then [2023/12/29, 13:20] Mia Bella Spa: Okay we can accommodate you at 9:15am on Tuesday [2023/12/29, 13:20] 🌻Rushaan Ebrahim🌻: That's sounds better. Thank you [2023/12/29, 13:20] Mia Bella Spa: You welcome [01/02, 08:51] Mia Bella Spa: Morning Rushaan 🌸 the the****** that was supposed to be doing your treatment isn't coming in for unforseen circumstances [01/02, 08:52] Mia Bella Spa: can we reschedule your appointment [01/08, 10:49] 🌻Rushaan Ebrahim🌻: I would like to give you clarity.

Over festive time, I found it strange to have no the****** working on a Sunday.

Secondly when I was one way to my 09:15 appointment on the 2nd, I got a call from the receptionist 09:00 to reschedule as the the****** didn't pitch for work. [01/08, 10:53] 🌻Rushaan Ebrahim🌻: Unforseen circumstance I wasn't having that. Surely If something came up you would have a back up the****** especially in season time. [01/08, 10:57] 🌻Rushaan Ebrahim🌻: I had to end up going to Claremont Sorbet which costed me an extra R800.

I felt terribly inconvenienced [01/08, 12:39] Aqilah Mia Bella Manager: Hi Rushaan I do apologize for the inconvenience caused and it was completely out of our control as the festive period we were very busy and when the the****** didn't pitch it was due to unforeseen circumstances. I do understand your anger and frustration. Please accept this as a humble apology and we hope to see you back soon. Have a blessed day further 🌸Kind regards [01/08, 12:56] 🌻Rushaan Ebrahim🌻: Wow. Just an apology no compensation for being inconvenienced.

I won't come back and all the clients I have recommended to come to your establishment I'll make sure to direct them elsewhere. 😉

I'm also going to load the complaint on hellopeter.

Thanks for not going an extramile for a client. FYI I have recommended 10+ clients to your establishment. You will now lose them and have a complaint loaded on social media.

Thanks for nothing