Lack of customer service

Dear Mi7 Security Hyperstore Management,

I am writing to express my deep disappointment regarding the complete lack of customer service I have experienced from your branch recently.On 15 August 2026, I requested a quotation for a security camera installation for which your technicians came to assess my home. After receiving no response, I followed up via telephone on 20 August. I spoke with a representative who took down my email address and assured me she would email the quote after confirming the details with your technicians.When I still had not received the information, I sent a follow-up whatsapp message on 22 August. To date, I have received no response or acknowledgment whatsoever.While I understand that you have a large client base and a busy schedule, ignoring potential clients is highly unprofessional. I expected a much higher standard of communication from a reputable brand like Mi7. I would appreciate an immediate update on this matter.