SM
Sipho M
1 reviews | Active since Sept 2021
14 Oct 2023, 16:05
Terrible customer service!
Terrible customer service! I bought some goods in store today and the transaction went through as money was deducted from my account. However, the receipt could not be issued purportedly due to network issues. The person responsible for verifying transactions had allegedly already knocked off. Sadly, I was told to come back next week to collect the goods thereby wasting my time and fuel.
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MHC World's replyOfficial
16 Oct 2023, 14:42Good day Sipho. We appreciate your feedback and sincerely apologize for any inconvenience caused. Our records indicate that the payment hasn't reflected on MHC World's side. Kindly address this matter with your bank.
Should you require a letter for your bank, we are happy to assist. Once the payment is confirmed, we'll ensure a complimentary delivery or a FULL REFUND. We understand the challenges posed by load shedding and network issues in South Africa.
Thank you for your understanding and cooperation.
Best regards,
Should you require a letter for your bank, we are happy to assist. Once the payment is confirmed, we'll ensure a complimentary delivery or a FULL REFUND. We understand the challenges posed by load shedding and network issues in South Africa.
Thank you for your understanding and cooperation.
Best regards,
MHC World's reply16 Oct 2023, 14:42
Official
Good day Sipho. We appreciate your feedback and sincerely apologize for any inconvenience caused. Our records indicate that the payment hasn't reflected on MHC World's side. Kindly address this matter with your bank.
Should you require a letter for your bank, we are happy to assist. Once the payment is confirmed, we'll ensure a complimentary delivery or a FULL REFUND. We understand the challenges posed by load shedding and network issues in South Africa.
Thank you for your understanding and cooperation.
Best regards,
Should you require a letter for your bank, we are happy to assist. Once the payment is confirmed, we'll ensure a complimentary delivery or a FULL REFUND. We understand the challenges posed by load shedding and network issues in South Africa.
Thank you for your understanding and cooperation.
Best regards,