EM
Emma M

1 reviews | Active since Dec 2014

28 Jun 2023, 07:46

Nice products supposedly, but not accurate sizes after first order

I was very excited to receive this material. I am a blind customer. Blind, meaning completely blind. My Taylor asked me to get Fabrics of 3m each. I didn't know any particular shops online & stumbled upon MHCWorld. I had chosen the products that I'd liked. The website was reasonably accessible, but what's the point of a lovely easy website If your business is bull****ters. The company's policy is that customers must sign for the items & check that the fabric is in good order. The gentelman who delivered the product said he would sign for me. I did ask If I can sign, or If I should get a sighted person to do It & I asked what was required from them. The gentelman then said to me "Not to worry mam, I'll sign for you, don't worry". I had said thank you & had felt that the products felt fabulous. this evening, the 27th June, my Taylor walked in & I was showing her what I had bought. Now, remember I had said, I'm blind. Yes, I know you can say the Taylor was lying, but I have worked with her several times, & she said that all the materials were 2m or 220m, but not the 3m I had specifically ordered. I can give HelloPeter my Order Number. The products are in excellent condition. They are beautiful & I could of done so much with them, meaning I could of asked this lady to make me Pants & Shirts, but now I feel upset that I was cheated. I want my money back in full, or I want MHCWorld to deliver the material that they didn't give me. You pay them over R1000 for what you think is Great Quality & you hope for Sincere honest service, but even after my first order, I was given the products, but not what I had requested. I can't drive, & there are sighted people who can't drive, but you are forced to rely on going to a place because for us blind & disabled people, this is what you fear! I can't see the picture, but the CM sizes are clearly stated & I ordered 3cm or 3m of everything. The Corduroy was 140cm, I had ordered x2, so that was supposed to be 260cm, but I got 2m of everything, or at least just over 2m. I don't know who cuts & packages their materials, but I'm not sure If this person or several people are just plain lazy, or If they wanted to cut you the wrong sizes & then pocket the rest. If this is their attitude then I won't deal with them ever again & I'll tell everyone Wide & Far not to deal with this company as their first order was not accurage. Everyone makes mistakes, but this is unacceptable.

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Replies (1)
MHC World
MHC World's reply30 Jun 2023, 16:07
Official
 
Dear Emma,


Thank you for bringing your concerns to our attention and giving us the opportunity to address them. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.


Upon seeing your review, our manager promptly reached out to you to understand the details of the situation and work towards a resolution. We are glad to hear that we were able to communicate with you.


At MHC World, we strive to provide excellent customer service, and we take customer feedback seriously. Your feedback has helped us identify areas for improvement, and we appreciate your patience throughout the process.


If there is anything else we can do to ensure your complete satisfaction or if you have any further concerns, please do not hesitate to reach out to us directly. We value your feedback and are committed to continuously improving our services.


Thank you again for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.


Best regards,
MHC World Marketing Team