IL
Ivan L
1 reviews | Active since Sept 2011
24 Jan 2023, 09:13
Damaged dishwasher, zero reply from them. Do not buy from them!
Bought online for a dishwasher and air fry cooker, paid for delivery and they were super quick as it was delivered the next day! However the dish washer came damaged, I emailed them twice and zero feedback. Zero after sales service. Should have spent a bit more and rather just buy it at Makro or somewhere else.
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MHC World's replyOfficial
30 Jun 2023, 16:51Dear Ivan,
Thank you for reaching out to us and sharing your experience with the purchase of the dishwasher and air fry cooker. We apologize for the inconvenience and frustration caused by the damaged dishwasher and the lack of after-sales service.
We would like to clarify that as a retailer, our role is to facilitate the sale and delivery of products. However, the responsibility for aftercare services, including exchanges and repairs, lies with the suppliers and manufacturers. While we strive to provide a seamless customer experience, there are instances where issues may arise, and we rely on our suppliers and manufacturers to address them promptly.
That being said, we understand your disappointment with the lack of response to your emails. We apologize for any delay in communication and assure you that we take this matter seriously. We will follow up with our suppliers and manufacturers to ensure that your concerns are properly addressed.
In the future, if you encounter any issues with products purchased from us, we recommend reaching out to our customer support team directly. We will do our utmost to assist you and liaise with the relevant parties to resolve any issues.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Should you have any further questions or concerns, please feel free to contact us directly.
Best regards,
Thank you for reaching out to us and sharing your experience with the purchase of the dishwasher and air fry cooker. We apologize for the inconvenience and frustration caused by the damaged dishwasher and the lack of after-sales service.
We would like to clarify that as a retailer, our role is to facilitate the sale and delivery of products. However, the responsibility for aftercare services, including exchanges and repairs, lies with the suppliers and manufacturers. While we strive to provide a seamless customer experience, there are instances where issues may arise, and we rely on our suppliers and manufacturers to address them promptly.
That being said, we understand your disappointment with the lack of response to your emails. We apologize for any delay in communication and assure you that we take this matter seriously. We will follow up with our suppliers and manufacturers to ensure that your concerns are properly addressed.
In the future, if you encounter any issues with products purchased from us, we recommend reaching out to our customer support team directly. We will do our utmost to assist you and liaise with the relevant parties to resolve any issues.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Should you have any further questions or concerns, please feel free to contact us directly.
Best regards,
MHC World's reply30 Jun 2023, 16:51
Official
Dear Ivan,
Thank you for reaching out to us and sharing your experience with the purchase of the dishwasher and air fry cooker. We apologize for the inconvenience and frustration caused by the damaged dishwasher and the lack of after-sales service.
We would like to clarify that as a retailer, our role is to facilitate the sale and delivery of products. However, the responsibility for aftercare services, including exchanges and repairs, lies with the suppliers and manufacturers. While we strive to provide a seamless customer experience, there are instances where issues may arise, and we rely on our suppliers and manufacturers to address them promptly.
That being said, we understand your disappointment with the lack of response to your emails. We apologize for any delay in communication and assure you that we take this matter seriously. We will follow up with our suppliers and manufacturers to ensure that your concerns are properly addressed.
In the future, if you encounter any issues with products purchased from us, we recommend reaching out to our customer support team directly. We will do our utmost to assist you and liaise with the relevant parties to resolve any issues.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Should you have any further questions or concerns, please feel free to contact us directly.
Best regards,
Thank you for reaching out to us and sharing your experience with the purchase of the dishwasher and air fry cooker. We apologize for the inconvenience and frustration caused by the damaged dishwasher and the lack of after-sales service.
We would like to clarify that as a retailer, our role is to facilitate the sale and delivery of products. However, the responsibility for aftercare services, including exchanges and repairs, lies with the suppliers and manufacturers. While we strive to provide a seamless customer experience, there are instances where issues may arise, and we rely on our suppliers and manufacturers to address them promptly.
That being said, we understand your disappointment with the lack of response to your emails. We apologize for any delay in communication and assure you that we take this matter seriously. We will follow up with our suppliers and manufacturers to ensure that your concerns are properly addressed.
In the future, if you encounter any issues with products purchased from us, we recommend reaching out to our customer support team directly. We will do our utmost to assist you and liaise with the relevant parties to resolve any issues.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Should you have any further questions or concerns, please feel free to contact us directly.
Best regards,