MP
MIKE P
1 reviews | Active since Jun 2009
07 Aug 2023, 11:17
Buy from Makro or Game rather.
In the end, MHC could not help me repair or return a faulty unit I purchased from them. Would have ZERO issues from Game, Makro or Takealot. Not worth saving a few R100
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Replies (2)0
Replies (2)
MHC World's replyOfficial
11 Sept 2023, 08:28Dear Mike,
We appreciate you taking the time to share your feedback with us on Hello Peter. We're genuinely sorry to hear about your negative experience with MHC World and the challenges you encountered with a faulty unit. First and foremost, please accept our sincerest apologies for any inconvenience this situation has caused you. We take your concerns seriously and will do our best to address them.
At MHC World, we strive to provide top-notch customer service and quality products. It's disheartening to hear that we fell short of your expectations this time. While we cannot change the past, we would like to make things right for you. We kindly request that you provide us with your order details or contact information so that our customer service team can reach out to you directly to resolve this matter to your satisfaction.
We genuinely value your feedback, as it helps us improve our services and better serve our customers. Rest assured that your comments have been shared with our team, and we are taking immediate steps to enhance our customer support and returns process.
We understand that you may prefer to shop at other retailers, and we respect your decision. However, we hope that you will consider giving MHC World another chance in the future. We are committed to delivering a better experience, and we would appreciate the opportunity to regain your trust.
Thank you for bringing this matter to our attention, and once again, we apologize for any inconvenience you've experienced. Please expect a follow-up from our customer service team shortly.
Best regards,
Customer Service Team
MHC World
We appreciate you taking the time to share your feedback with us on Hello Peter. We're genuinely sorry to hear about your negative experience with MHC World and the challenges you encountered with a faulty unit. First and foremost, please accept our sincerest apologies for any inconvenience this situation has caused you. We take your concerns seriously and will do our best to address them.
At MHC World, we strive to provide top-notch customer service and quality products. It's disheartening to hear that we fell short of your expectations this time. While we cannot change the past, we would like to make things right for you. We kindly request that you provide us with your order details or contact information so that our customer service team can reach out to you directly to resolve this matter to your satisfaction.
We genuinely value your feedback, as it helps us improve our services and better serve our customers. Rest assured that your comments have been shared with our team, and we are taking immediate steps to enhance our customer support and returns process.
We understand that you may prefer to shop at other retailers, and we respect your decision. However, we hope that you will consider giving MHC World another chance in the future. We are committed to delivering a better experience, and we would appreciate the opportunity to regain your trust.
Thank you for bringing this matter to our attention, and once again, we apologize for any inconvenience you've experienced. Please expect a follow-up from our customer service team shortly.
Best regards,
Customer Service Team
MHC World
MHC World's reply11 Sept 2023, 08:28
Official
Dear Mike,
We appreciate you taking the time to share your feedback with us on Hello Peter. We're genuinely sorry to hear about your negative experience with MHC World and the challenges you encountered with a faulty unit. First and foremost, please accept our sincerest apologies for any inconvenience this situation has caused you. We take your concerns seriously and will do our best to address them.
At MHC World, we strive to provide top-notch customer service and quality products. It's disheartening to hear that we fell short of your expectations this time. While we cannot change the past, we would like to make things right for you. We kindly request that you provide us with your order details or contact information so that our customer service team can reach out to you directly to resolve this matter to your satisfaction.
We genuinely value your feedback, as it helps us improve our services and better serve our customers. Rest assured that your comments have been shared with our team, and we are taking immediate steps to enhance our customer support and returns process.
We understand that you may prefer to shop at other retailers, and we respect your decision. However, we hope that you will consider giving MHC World another chance in the future. We are committed to delivering a better experience, and we would appreciate the opportunity to regain your trust.
Thank you for bringing this matter to our attention, and once again, we apologize for any inconvenience you've experienced. Please expect a follow-up from our customer service team shortly.
Best regards,
Customer Service Team
MHC World
We appreciate you taking the time to share your feedback with us on Hello Peter. We're genuinely sorry to hear about your negative experience with MHC World and the challenges you encountered with a faulty unit. First and foremost, please accept our sincerest apologies for any inconvenience this situation has caused you. We take your concerns seriously and will do our best to address them.
At MHC World, we strive to provide top-notch customer service and quality products. It's disheartening to hear that we fell short of your expectations this time. While we cannot change the past, we would like to make things right for you. We kindly request that you provide us with your order details or contact information so that our customer service team can reach out to you directly to resolve this matter to your satisfaction.
We genuinely value your feedback, as it helps us improve our services and better serve our customers. Rest assured that your comments have been shared with our team, and we are taking immediate steps to enhance our customer support and returns process.
We understand that you may prefer to shop at other retailers, and we respect your decision. However, we hope that you will consider giving MHC World another chance in the future. We are committed to delivering a better experience, and we would appreciate the opportunity to regain your trust.
Thank you for bringing this matter to our attention, and once again, we apologize for any inconvenience you've experienced. Please expect a follow-up from our customer service team shortly.
Best regards,
Customer Service Team
MHC World
MHC World's replyOfficial
16 Oct 2023, 14:53Good day, Mike. We informed and pressed for an answer from the manufacturer. All manufacturers have set rules for repairs. Unfortunately, MHC World is powerless to assist. We are a retailer, and ALL retailers are submitted to the same terms from any manufacturer. We regret that we could not assist you further. Kind regards, MHC World
MHC World's reply16 Oct 2023, 14:53
Official
Good day, Mike. We informed and pressed for an answer from the manufacturer. All manufacturers have set rules for repairs. Unfortunately, MHC World is powerless to assist. We are a retailer, and ALL retailers are submitted to the same terms from any manufacturer. We regret that we could not assist you further. Kind regards, MHC World