ZT
Zaheeda T
1 reviews | Active since Jul 2019
20 Feb 2023, 16:46
Aaminah MHC World is Rude
Amina Rhoda from Fabrics is RUDE and LIES on customers, when you call she keeps hanging up on a client who paid with hard earned money. Their delivery people delivered at the wrong place and Amina refuses to give a refund.
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Zaheeda T's updateReviewer Update
20 Feb 2023, 16:48Amina Rhoda from Fabrics is RUDE and LIES on customers, when you call she hangs up in your ear multiple times and refuses to answer then she insults me and says I swore at her - I'm a practicing Muslim! . Their delivery people delivered my order at the wrong place and Amina refuses to give a refund.
ZT
Zaheeda T's update20 Feb 2023, 16:48
Reviewer Update
Amina Rhoda from Fabrics is RUDE and LIES on customers, when you call she hangs up in your ear multiple times and refuses to answer then she insults me and says I swore at her - I'm a practicing Muslim! . Their delivery people delivered my order at the wrong place and Amina refuses to give a refund.
MHC World's replyOfficial
08 May 2023, 09:39Dear Zaheeda Tshankie,
I apologize for the inconvenience and frustration you have experienced with our company. We take customer complaints very seriously and we appreciate you bringing this matter to our attention. Please allow me to address your concerns and provide a resolution.
Firstly, I want to apologize for any rudeness or unprofessional behaviour you encountered from Amina Rhoda. We strive to maintain a high standard of customer service, and it is unacceptable for any member of our team to be disrespectful or dishonest with our valued customers. I assure you that appropriate action will be taken to address this issue and ensure it does not happen again in the future.
Regarding the delivery mishap, I understand the frustration caused by the mistake made by our delivery personnel. We sincerely apologize for the inconvenience and confusion it may have caused. We take responsibility for the error, and we are actively working to improve our delivery processes to prevent such occurrences in the future.
As for the refund request, I kindly request you to provide the necessary details, such as your order number and any supporting documentation, so that we can expedite the refund process for you. You can reach out to us directly at WhatsApp ***.
Once again, I apologize for the negative experience you have had with our company. We value your feedback, as it helps us improve our services and provide better experiences for all our customers. We assure you that we will take appropriate measures to rectify the situation and ensure that it does not happen again.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve the issue.
Best regards,
MHC World Sales Team
I apologize for the inconvenience and frustration you have experienced with our company. We take customer complaints very seriously and we appreciate you bringing this matter to our attention. Please allow me to address your concerns and provide a resolution.
Firstly, I want to apologize for any rudeness or unprofessional behaviour you encountered from Amina Rhoda. We strive to maintain a high standard of customer service, and it is unacceptable for any member of our team to be disrespectful or dishonest with our valued customers. I assure you that appropriate action will be taken to address this issue and ensure it does not happen again in the future.
Regarding the delivery mishap, I understand the frustration caused by the mistake made by our delivery personnel. We sincerely apologize for the inconvenience and confusion it may have caused. We take responsibility for the error, and we are actively working to improve our delivery processes to prevent such occurrences in the future.
As for the refund request, I kindly request you to provide the necessary details, such as your order number and any supporting documentation, so that we can expedite the refund process for you. You can reach out to us directly at WhatsApp ***.
Once again, I apologize for the negative experience you have had with our company. We value your feedback, as it helps us improve our services and provide better experiences for all our customers. We assure you that we will take appropriate measures to rectify the situation and ensure that it does not happen again.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve the issue.
Best regards,
MHC World Sales Team
MHC World's reply08 May 2023, 09:39
Official
Dear Zaheeda Tshankie,
I apologize for the inconvenience and frustration you have experienced with our company. We take customer complaints very seriously and we appreciate you bringing this matter to our attention. Please allow me to address your concerns and provide a resolution.
Firstly, I want to apologize for any rudeness or unprofessional behaviour you encountered from Amina Rhoda. We strive to maintain a high standard of customer service, and it is unacceptable for any member of our team to be disrespectful or dishonest with our valued customers. I assure you that appropriate action will be taken to address this issue and ensure it does not happen again in the future.
Regarding the delivery mishap, I understand the frustration caused by the mistake made by our delivery personnel. We sincerely apologize for the inconvenience and confusion it may have caused. We take responsibility for the error, and we are actively working to improve our delivery processes to prevent such occurrences in the future.
As for the refund request, I kindly request you to provide the necessary details, such as your order number and any supporting documentation, so that we can expedite the refund process for you. You can reach out to us directly at WhatsApp ***.
Once again, I apologize for the negative experience you have had with our company. We value your feedback, as it helps us improve our services and provide better experiences for all our customers. We assure you that we will take appropriate measures to rectify the situation and ensure that it does not happen again.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve the issue.
Best regards,
MHC World Sales Team
I apologize for the inconvenience and frustration you have experienced with our company. We take customer complaints very seriously and we appreciate you bringing this matter to our attention. Please allow me to address your concerns and provide a resolution.
Firstly, I want to apologize for any rudeness or unprofessional behaviour you encountered from Amina Rhoda. We strive to maintain a high standard of customer service, and it is unacceptable for any member of our team to be disrespectful or dishonest with our valued customers. I assure you that appropriate action will be taken to address this issue and ensure it does not happen again in the future.
Regarding the delivery mishap, I understand the frustration caused by the mistake made by our delivery personnel. We sincerely apologize for the inconvenience and confusion it may have caused. We take responsibility for the error, and we are actively working to improve our delivery processes to prevent such occurrences in the future.
As for the refund request, I kindly request you to provide the necessary details, such as your order number and any supporting documentation, so that we can expedite the refund process for you. You can reach out to us directly at WhatsApp ***.
Once again, I apologize for the negative experience you have had with our company. We value your feedback, as it helps us improve our services and provide better experiences for all our customers. We assure you that we will take appropriate measures to rectify the situation and ensure that it does not happen again.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve the issue.
Best regards,
MHC World Sales Team