1 reviews | Active since Oct 2020
Poor workmanship and client service
Will not recommend these plumbers at all. I asked them to properly inspect a copper pipe under my backyard paving as I suspected a leak. They only lifted about 10 pavers and fixed the immediate problem without investigating for any further leaks. This is a plumber that doesn't check that the meter is still running...go figure. After consulting another plumber, I had numerous other leaks. The geyser ran out of water damaging the thermostat. MGB came to change the thermostat, without checking again, that the meter wasn't running and the geyser could possibly be empty. They sent me an hefty invoice of R2000 for the immediate fix. Still waiting on the bill for the thermostat. They wanted to do a further leak test of R2500. He charges a call-out fee, labour and parts. I wish my boss would give me fuel money to get to work and back. The other plumber I used only charges a call-out fee if no work was done. As soon as he starts with labour this falls away. He identified numerous problems, consulted me correctly and now my water lines are functioning as they should...all at a mere R1760.
After I took this up with Martin telephonically did he lose his temper and started swearing at me as the client. Good job if this is they way you treat and handle your clients.
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Best regards,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Best regards,
