TM
Thokozani M
1 reviews | Active since Jun 2021
18 Jun 2021, 13:02
MG clothes
I purchased a pair of Sneakers at MG clothing online. After I bought them I decided to cancel my order because I saw other consumers reviews stating that they selling counterfeit products. I sent them an email requesting to cancel the order they ignored my mail. I sent them a whatapp message and they were extremely rude, they said I can do whatever I want to do. I contacted the bank and they called them, they refused to grant the bank a permission to reverse the payment because I approached them. They informed the bank that I have to pay 30% penalty fees which I am willing to pay. I contacted them again and they said that the money is withheld by the bank, I contacted the bank they told me that the money is the MG clothing account, they should reverse it. I contacted them they told me I am stupid, I am extremely disappointed with their service and incompetence.
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MG clothes's replyOfficial
21 Jun 2021, 09:46Good day
Herewith attached the WhatsApp correspondence between MG Clothes and Mr Mbatha as a backup to our response.(saved documents)
Firstly, let me start by disclosing the chronological order for the events that unfolded between the two parties as mentioned above and state categorically that Mr Mbatha is a very dishonest person;
1. Mr Mbatha placed an order on our website and subsequently it was received and processed
2. He sent us an email and WhatsApp message requesting a refund. We called him wherein he explained that the person he was buying the sneaker for has changed his mind. We explained to him that we would charge him a penalty fee and he had no issue with that. Under normal circumstances, he could allow the process to prevail and return the product for a full refund if unsatisfied but he chose a different approach
3. Before we could do the transaction, we discovered that the money was no longer reflecting on our account. The account holder went to a Capitec bank to find out what happened. Capitec explained that the person who sent the money called them that the money was sent to a wrong account and they placed the money on hold . That's where the money is being held as of now in as far as we know
4. Mr Mbatha sent us a WhatsApp message that he works for the South African Police Services and promised to come to our premises and we indicated that he's welcome. We called the IPAD (a body that investigates the conduct of SAPS members) about the matter and they gave us an appropriate advice and assistance
5. We were not offended when Mr Mbatha called us Nigerians because they're wonderful people. It will be fair for Mr Mbatha to explain why he compared our interactions with him to the Nigerian nation
6. We have never and will never use the word stupid in our communications. The attached conversation document will reveal that
7. Mr Mbatha knows it very well that we are accessible throughout all our communication platforms. If he needed any assistance from us , we are always available
In conclusion, if Mr Mbatha pays us the penalty fee of R360 we will contact Capitec to reverse the payment
Thanks,
MG Clothes Team
Herewith attached the WhatsApp correspondence between MG Clothes and Mr Mbatha as a backup to our response.(saved documents)
Firstly, let me start by disclosing the chronological order for the events that unfolded between the two parties as mentioned above and state categorically that Mr Mbatha is a very dishonest person;
1. Mr Mbatha placed an order on our website and subsequently it was received and processed
2. He sent us an email and WhatsApp message requesting a refund. We called him wherein he explained that the person he was buying the sneaker for has changed his mind. We explained to him that we would charge him a penalty fee and he had no issue with that. Under normal circumstances, he could allow the process to prevail and return the product for a full refund if unsatisfied but he chose a different approach
3. Before we could do the transaction, we discovered that the money was no longer reflecting on our account. The account holder went to a Capitec bank to find out what happened. Capitec explained that the person who sent the money called them that the money was sent to a wrong account and they placed the money on hold . That's where the money is being held as of now in as far as we know
4. Mr Mbatha sent us a WhatsApp message that he works for the South African Police Services and promised to come to our premises and we indicated that he's welcome. We called the IPAD (a body that investigates the conduct of SAPS members) about the matter and they gave us an appropriate advice and assistance
5. We were not offended when Mr Mbatha called us Nigerians because they're wonderful people. It will be fair for Mr Mbatha to explain why he compared our interactions with him to the Nigerian nation
6. We have never and will never use the word stupid in our communications. The attached conversation document will reveal that
7. Mr Mbatha knows it very well that we are accessible throughout all our communication platforms. If he needed any assistance from us , we are always available
In conclusion, if Mr Mbatha pays us the penalty fee of R360 we will contact Capitec to reverse the payment
Thanks,
MG Clothes Team
Best regards,
MG clothes's reply21 Jun 2021, 09:46
Official
Good day
Herewith attached the WhatsApp correspondence between MG Clothes and Mr Mbatha as a backup to our response.(saved documents)
Firstly, let me start by disclosing the chronological order for the events that unfolded between the two parties as mentioned above and state categorically that Mr Mbatha is a very dishonest person;
1. Mr Mbatha placed an order on our website and subsequently it was received and processed
2. He sent us an email and WhatsApp message requesting a refund. We called him wherein he explained that the person he was buying the sneaker for has changed his mind. We explained to him that we would charge him a penalty fee and he had no issue with that. Under normal circumstances, he could allow the process to prevail and return the product for a full refund if unsatisfied but he chose a different approach
3. Before we could do the transaction, we discovered that the money was no longer reflecting on our account. The account holder went to a Capitec bank to find out what happened. Capitec explained that the person who sent the money called them that the money was sent to a wrong account and they placed the money on hold . That's where the money is being held as of now in as far as we know
4. Mr Mbatha sent us a WhatsApp message that he works for the South African Police Services and promised to come to our premises and we indicated that he's welcome. We called the IPAD (a body that investigates the conduct of SAPS members) about the matter and they gave us an appropriate advice and assistance
5. We were not offended when Mr Mbatha called us Nigerians because they're wonderful people. It will be fair for Mr Mbatha to explain why he compared our interactions with him to the Nigerian nation
6. We have never and will never use the word stupid in our communications. The attached conversation document will reveal that
7. Mr Mbatha knows it very well that we are accessible throughout all our communication platforms. If he needed any assistance from us , we are always available
In conclusion, if Mr Mbatha pays us the penalty fee of R360 we will contact Capitec to reverse the payment
Thanks,
MG Clothes Team
Herewith attached the WhatsApp correspondence between MG Clothes and Mr Mbatha as a backup to our response.(saved documents)
Firstly, let me start by disclosing the chronological order for the events that unfolded between the two parties as mentioned above and state categorically that Mr Mbatha is a very dishonest person;
1. Mr Mbatha placed an order on our website and subsequently it was received and processed
2. He sent us an email and WhatsApp message requesting a refund. We called him wherein he explained that the person he was buying the sneaker for has changed his mind. We explained to him that we would charge him a penalty fee and he had no issue with that. Under normal circumstances, he could allow the process to prevail and return the product for a full refund if unsatisfied but he chose a different approach
3. Before we could do the transaction, we discovered that the money was no longer reflecting on our account. The account holder went to a Capitec bank to find out what happened. Capitec explained that the person who sent the money called them that the money was sent to a wrong account and they placed the money on hold . That's where the money is being held as of now in as far as we know
4. Mr Mbatha sent us a WhatsApp message that he works for the South African Police Services and promised to come to our premises and we indicated that he's welcome. We called the IPAD (a body that investigates the conduct of SAPS members) about the matter and they gave us an appropriate advice and assistance
5. We were not offended when Mr Mbatha called us Nigerians because they're wonderful people. It will be fair for Mr Mbatha to explain why he compared our interactions with him to the Nigerian nation
6. We have never and will never use the word stupid in our communications. The attached conversation document will reveal that
7. Mr Mbatha knows it very well that we are accessible throughout all our communication platforms. If he needed any assistance from us , we are always available
In conclusion, if Mr Mbatha pays us the penalty fee of R360 we will contact Capitec to reverse the payment
Thanks,
MG Clothes Team
Best regards,