MD
Mark D

1 reviews | Active since Sept 2021

18 Sept 2021, 12:23

Excellent Customer Service and High Quality of Workmanship - Again

During 2013 I was referred MF Autobody by a colleague of mine after I was involved in a minor fender bender, and was assisted by Paula. The service which I received from her was exemplary; while my car was repaired promptly and the quality of the work carried out was exceptional. It was as a result of this experience that I requested my insurance company to authorise MF Autobody to carry out the repairs to my X3 after I was involved in an accident during June 2021.

Even though it had been approximately 8 years since I had last spoken to Paula, her level of service, professionalism and friendliness was still way above average. Coupled with this, the repair was completed a lot sooner than what I had anticipated; with the quality of work once again being absolutely stellar- this was especially highlighted by the degree to which the repair team had gone to in order to address my concerns of not wanting any rattles in the vehicle.

I would like to thank Paula and all involved in the repair of my vehicle for making my experience during this period absolutely effortless - you have all once again reaffirmed my belief in the fact that there are still companies out there that pride themselves on excellent customer service and offering a high quality of workmanship.

Based on the consistency of the high quality of customer service and workmanship which I have received during my dealings with MF Autobody, I would highly recommend them to anybody without any hesitation. My only regret in this whole experience is that I am unable to to give them a rating above that of a 100%.

Thank you once again Paula and team!!!!

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Replies (1)
Mf Autobody
Mf Autobody's reply23 Jun 2025, 10:17
Official
Hi Mark,
Thank you for such an incredible review — it truly means the world to us. Hearing that Paula and the team made such a lasting impression all the way back in 2013, and again in 2021, is a real testament to the consistency we aim for every day. Your trust and loyalty over the years are deeply appreciated, and your kind words serve as the highest encouragement to our entire team.
We’re honoured to have earned your confidence not once, but twice. Thank you again for your support — and we wish you many safe journeys ahead!