Meyers Motors drops phone on clients.... meaning: "***** you!"

<p>Friday night I got a breakdown, I had to pay for my vehicle to be towed to a safe place though Meyers Motors had offered me a cover via SA Warranties which caters for towing facilities. After the longest weekend with no transport, I called Meyers Motors Monday morning for up to 10times or more...., when I finally found someone to attend me, unfortunately they couldn't urgently help me cause they don't have a tow truck and they can only send technicians after hours to check my vehicle because they were too busy. Understandably so, I called SA Warranties, to my Suprise a gentleman by the name of Kurt said Meyers Motors will have to give me a letter stating that the vehicle has reached a 120 000km/h (It's not under the manufacturer's warranty) to send to them so that their cover can help me. Being frustrated with this up & down spending my own airtime, I asked him to liason with Meyers Motors for my best interest to solve the problem at hand, unfortunately he refused. </p> <p> </p> <p>Then I personally went to Meyers Motors, I was assisted by Jaco, who was suprised and rolled his eyes when I told him about the letter demanded by SA Warranties, he then assured me he'll sort it out with them after they get the vehicle to their workshop. He also assured me that because they don't have a tow truck, he'll send two drivers to tow the car tomorrow around 9am-10am. After 3-4hours I started making numerous calls to Jaco at Meyers Motors who kept on saying the driver's are coming, I got ****ed & frustrated because he's the one who said they'll pitch at that time, yet dololo! No call to even say that they will come late or.... Unhappy about the conduct of Jaco at Meyers Motors, I called his senior and expressed how I have been made to wait for my vehicle to be towed from 9am till after 2pm without being told whether they'll still come or not, having to be the one who calls and put pressure for them to help me. Suprisingly he said they are doing me a favour cause they don't tow cars, I told him that they wouldn't have assured me of their help knowing that they don't do it, they could have just given me the letter demanded by SA Warranties so claim the towing services from them. Fortunately minutes after that call, drivers from Meyers Motors came through to tow my vehicle to their workshop. Then I called Meyers Motors Jaco to inform and thank him, and further requested the letter that's SA Warranties demands. He asked me to give my email address to the driver's so that he can send it, which I did, and assured me that by 11am the following day he'll get back to me with the diagnosis of the fault on my vehicle, this was just before 3pm. </p> <p> </p> <p>11am the following day passed, I called Jaco's Meyers Motors just after 2pm, venting my frustration on how he's been unreliable, deceiving and placing time frames which he doesn't meet. He responded by not apologizing, but rather telling me how they have too much workload and haven't been able to check my vehicle, then I asked him the obvious question, why put a certain time frame yet you know there's a large workload you won't attend my vehicle? He couldn't answer, instead repeated what he's manager had said to me the previous day: "We've done so much favours for you, we towed your vehicle..." then he hung up on me.</p> <p> </p> <p>I am suprised by this level of arrogance from Meyers Motors. Though you say you doing me a favour which I do appreciate, I would like to state that I am technically paying for every service you render, I never went to SA Warranties to ask for cover, as a matter of fact I have never spoken to SA Warranties before this incident though I've been paying for a cover with them. Meyers Motors introduced the SA Warranties breakdown cover to me, so there are no favours here. Even if there was a favour, so does that justify your unreliable, poor and un urgent service ? So basically because you "doing me a favour" I got no right to complain I should just ***** myself??? As I write this complaint, still Jaco's Meyers Motors hasn't email me the letter he promised to send as per our last telephone chat.</p>