Extremely poor service

<p>I sold a vacant stand at the Vaal dam in October 2015 and the property was registered in the new owner's name on 3 December 2015. I had to pay an amount to the munisipality in advance for pro-rate utilities to 30 April 2016. I was told I will receive a refund from Metsimaholo Municipality within 4-6 weeks from date of registration.</p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 10pt;"><font size="3" color="#000000" face="Calibri">I've tried calling numerous times, after holding for a ridiculous amount of time, just to get cut off. This is now between the firste week in December 2015 and April 2016 ! You can hear the phones being answered because I could hear voices in the background, then just to be cut off. I just got fed-up and e-maild all the people in the finance dept (got names and addresses from the website). I the meantime al I was also phoning their offices and eventually got through. (17 March 2016) I was transferred to the only lady who deals with refunds !!!!! Her phone was answered and I was informed that she was sick and I should call back on Tuesday, 22 March 2016. Needles to say....I called 22/03, 23/03, 24/03 and back to square one. Phones just ring and then you get cut-off. On 30/3/2016 I got through and was told the lady is back from leave ?????? but not at het desk. (just after 09h30) I called again a week later and was told she is back from leave but she is very CONFUSED and that I should call back the following day. I called again during the second week of April 2016 and was transferred to the (only) lady that deals with refunds !!! I asked to speak to her (mentioned her name). The phone was answered (hooray!!!!) and I was asked whom do I wish to speak with ????? This time I got was lucky....very luck to speak to the only lady that handles refunds !!!!!! I told het my story and she told me that I had to pay a visit to het office to complete a "pink"form !!!!!! Now, I live in Kempton Park and their offices issituated in Sasolburg!!! I asked the lady (Nthabiseng Tsolo) if she had an e-mail address, upon she said NO !!!!! </font></p> <p style="margin: 0cm 0cm 10pt;"><font size="3" color="#000000" face="Calibri">I again wrote to all the people in finance and evenutally a Mr Clive Scheepers rep**** to my mail 2 weeks later !! and copied in the only lady that deals with refunds !!!!!!! The one that does not have an e-mail address!!!! I have asked Mr Scheepers on 3 occations to let me have a reconciliation of the aount owed to me. He only sent me a figure they were refunding.........no reconciliation !!! </font></p> <p style="margin: 0cm 0cm 10pt;"><font size="3" color="#000000" face="Calibri">From date of registration (3/12/2015) to date, (12/05/2016) what should have taken 4-6 weeks, we are now in week 23 ! and still no reconciliation and no refund. </font></p> <p style="margin: 0cm 0cm 10pt;"> </p> <p style="margin: 0cm 0cm 10pt;"> </p> <p> </p>