ZERO customer service

<p>I am disgusted by the lack of service received from this company. It has been over 6 months since I cancelled my medical aid fund where upon I was informed that I would be receiving the remainder of my savings within 4 to 5 months. </p> <p>After calling in December (4 month mark) I was informed that it would be paid out in January (5 month). Then after calling in January I was told that their finance department would be paying me out either on the 25th of Jan or on the 9th of Feb (this would then be 6 months). I have called almost every day trying to find answers and asking for someone to call me back to find out what is actually happening. I have escalated this to the "Team Leader" and then ultimately her boss and through to customer complaints. </p> <p>Customer complaints was probably the most helpful as they forwarded my query back to the Team leader. I then called the next day and again was unsuccessful with getting in contact with the “Team leader” whereby I then called the manager (finally got through) and was informed that the team leader was working on a case with similar details but was not aware if it was indeed my case, however she would find out and call me back that day............... and guess what, I am still waiting! I have even tried to call the team leader and manager again this morning but alas to no avail. </p> <p>Do I honestly need to take this to the ombudsman so that I can get some sort of update on where my money is and when will I be paid?????!!!!! </p> <p>Cannot believe that a company can be run like this.</p>