Zero claims servicr

Item: Metropolitan Life
Rating: 1
Author: Debra R

My dad passed away in November 2017. Claim sent in December for funeral policy and not paid yet. Company has zero claims info on website, call centre transfers you to claims but calls stay on hold until disconnected. Claims consultant diesntvrespomf to emails and complaints via website stay unanswered

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Replies (1)

Metropolitan Life's replyOfficial

13 Feb 2018, 08:32

Thank you for bringing this matter to our attention. I apologise for the delays you have experienced.

I will investigate and advise as soon as possible on the status of your claim.

Thank you,

Client Care department

Metropolitan Retail

Metropolitan Life's reply13 Feb 2018, 08:32

Official

Thank you for bringing this matter to our attention. I apologise for the delays you have experienced.

I will investigate and advise as soon as possible on the status of your claim.

Thank you,

Client Care department

Metropolitan Retail