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Palesa S

1 reviews | Active since Sept 2022

01 Sept 2022, 07:12

Wrong Policy Owner

They put the wrong person as a policy owner on two policies and that person passed away last month. The consultant even told me that even though they are responsible for making the wrong person the policy owner they wont change it. They have put two policies with 10 people on death status meaning should any of us die we wont be covered. I sent them an email they said they will investigate, its been over 7 days and there has been no communication. They didn't even deduct a premium for this month. I am escalating this matter to the Ombudsman.

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Replies (3)
Metropolitan Life
Metropolitan Life's reply01 Sept 2022, 09:10
Official
Dear Palesa

We acknowledge receipt of your complaint on HelloPeter.

We are sorry to read of your loved one's passing. Our sincere condolences go out to you and your family.

We sincerely apologize for the difficulty that you have encountered with regards to the delays with a claim. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.  One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.  
Regards 

Client Care Team 
PS
Palesa S's update02 Sept 2022, 11:01
Reviewer Update
They called to simply inform me that we will have to take responsibility for their mistake of putting the wrong policy owner. In fact they want to increase our premium from R181 to R600 which I now believe is the reason for conveniently claiming the policy owner is the person that's deceased.
Metropolitan Life
Metropolitan Life's reply02 Sept 2022, 12:20
Official
Hi Palesa

Thank you for your additional comments. The matter is receiving our attention.

One of our Client Care Assessors are investigating the matter and will provide you with feedback.

Kind regards

Client Care Team