Wrong personal details/names on my policy

I would like to complain about the service I received from Metropolitan. I opened a funeral policy 3 months back from a gentleman in Pretoria. I can give out his name if need be. I emailed all the documents to him. ID copies and all. The next thing when they send a welcome pack, my details are not correct. From the names of my children and my own name. I told them and ask them to correct them but till today nothing is fixed. When I tell the gentleman he told me I can do whatever I want because it's not his job to fix the mess. That's appalling, Even after sending our ID copies? Unless I am missing something. He was working with a lady. I have the emails with me.

Metropolitan is getting my money monthly but my personal details are wrong. Should any tragedy happen will they pay? What happened to the Identity documents I send? Are they even safe?

I just need someone to help me with this or cancel my policy if they can't fix it.

Thank you