KN
Keke N
1 reviews | Active since Jun 2021
06 Jul 2021, 10:25
Wrong debit date fixed.
Thank you for resolving my issue, next time please communicate with clients before debiting on a wrong as it affects our credit profile.
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Metropolitan Life's replyOfficial
06 Jul 2021, 11:40Dear Keke
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulty with your debit date.
Please remember we always debit client accounts on the debit date they have provided, unless the debit date falls on a public holiday or weekend. Then the debit order logic debits before weekend, unless you have previously instructed us to add debit order logic for 'after weekend' to your debit order.
One of our Service consultants will contact you shortly, to ensure we have recorded the correct debit date and link the relevant debit order logic to your debit order instruction.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulty with your debit date.
Please remember we always debit client accounts on the debit date they have provided, unless the debit date falls on a public holiday or weekend. Then the debit order logic debits before weekend, unless you have previously instructed us to add debit order logic for 'after weekend' to your debit order.
One of our Service consultants will contact you shortly, to ensure we have recorded the correct debit date and link the relevant debit order logic to your debit order instruction.
Regards
Client Care Team
Best regards,
Metropolitan Life's reply06 Jul 2021, 11:40
Official
Dear Keke
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulty with your debit date.
Please remember we always debit client accounts on the debit date they have provided, unless the debit date falls on a public holiday or weekend. Then the debit order logic debits before weekend, unless you have previously instructed us to add debit order logic for 'after weekend' to your debit order.
One of our Service consultants will contact you shortly, to ensure we have recorded the correct debit date and link the relevant debit order logic to your debit order instruction.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulty with your debit date.
Please remember we always debit client accounts on the debit date they have provided, unless the debit date falls on a public holiday or weekend. Then the debit order logic debits before weekend, unless you have previously instructed us to add debit order logic for 'after weekend' to your debit order.
One of our Service consultants will contact you shortly, to ensure we have recorded the correct debit date and link the relevant debit order logic to your debit order instruction.
Regards
Client Care Team
Best regards,