DC
Deliah C

1 reviews | Active since Mar 2015

27 May 2022, 10:02

Worst service from Metropolitan - They don't want to pay

I am having the worst experience with Metrolotan and would advise anyone that is considering taking uo a policy with them not to do that. I am an attorney and l am administering the estate of my late client. Metropolitan is refusing to pay.

They requested for banking details and we gave them but Eric Manyoni came up with a further request for estate late banking details.

We opened the estate late account but Eric Manyoni came up with other reasons why he cannot pay.

Eric Manyoni is the worst agent to talk to. I have called him on several times and he promises to call back and then he does not.

My clients are so frustrated with this process and why metropolitan will not pay.

This is the way Metropolitan treats its customers

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Replies (1)
Metropolitan Life
Metropolitan Life's reply27 May 2022, 13:19
Official
Dear Deliah 
 
We acknowledge receipt of your post on HelloPeter. 
 
We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and really sorry for how you feel. 
 
Regrettably your post does not contain sufficient information in order for us to trace the policy number/s you are referring to. 
 
One of our Client Care Assessors will reach out to you to obtain the relevant information, so that we may trace the application and assist you. 
 
If we have been unable to reach you telephonically, we will reach out on email as well and you may respond directly to the Assessor. 
 
Regards 
Client Care Team