RN
Rudzani N
1 reviews | Active since Aug 2018
12 Apr 2022, 03:28
Worst service from finance department
My name is Noria, I claimed for death from Thursday last week , the funeral is tomorrow but I haven’t received my cash, my mother is using Sanlam she got cash same day, why re u treating me like this metropolitan . I visited Thohoyandou branch yesterday i was told my money is already paid but i haven’t received anything, i am planning to cancel my policy with metropolitan, the service is very poor, its money i have being paying , can u pay me now please.
Helpful (0)
Replies (7)0
Replies (7)
Metropolitan Life's replyOfficial
12 Apr 2022, 09:34Dear Noria
We acknowledge receipt of your complaint on HelloPeter.
It is with sadness that we read of the loss in your family. Our thoughts and prayers are with you and your family during this time of bereavement.
We regret learning that you have experienced delays with your claim payment.
One of our Client Care Assessors will investigate and revert back to you soonest.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
It is with sadness that we read of the loss in your family. Our thoughts and prayers are with you and your family during this time of bereavement.
We regret learning that you have experienced delays with your claim payment.
One of our Client Care Assessors will investigate and revert back to you soonest.
Regards
Client Care Team
Metropolitan Life's reply12 Apr 2022, 09:34
Official
Dear Noria
We acknowledge receipt of your complaint on HelloPeter.
It is with sadness that we read of the loss in your family. Our thoughts and prayers are with you and your family during this time of bereavement.
We regret learning that you have experienced delays with your claim payment.
One of our Client Care Assessors will investigate and revert back to you soonest.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
It is with sadness that we read of the loss in your family. Our thoughts and prayers are with you and your family during this time of bereavement.
We regret learning that you have experienced delays with your claim payment.
One of our Client Care Assessors will investigate and revert back to you soonest.
Regards
Client Care Team
RN
Rudzani N's updateReviewer Update
12 Apr 2022, 10:05Please am tired of resending documents
RN
Rudzani N's update12 Apr 2022, 10:05
Reviewer Update
Please am tired of resending documents
RN
Rudzani N's updateReviewer Update
12 Apr 2022, 14:19Mam i was requested to add more premium of the child so i can get R35000 and now you want to pay me R8000 where else i was paying R112 monthly, am going to sue you, your service is poor and ur consultant ***** , i need the money i was paying for
RN
Rudzani N's update12 Apr 2022, 14:19
Reviewer Update
Mam i was requested to add more premium of the child so i can get R35000 and now you want to pay me R8000 where else i was paying R112 monthly, am going to sue you, your service is poor and ur consultant ***** , i need the money i was paying for
RN
Rudzani N's updateReviewer Update
12 Apr 2022, 14:32Allerta am not happy at all metropolitan you are ******* who are robbing ppl day light and is time you get exposed, i want the whole SA to know what you are doing . Your company is bad bad bad , service is poor
RN
Rudzani N's update12 Apr 2022, 14:32
Reviewer Update
Allerta am not happy at all metropolitan you are ******* who are robbing ppl day light and is time you get exposed, i want the whole SA to know what you are doing . Your company is bad bad bad , service is poor
Metropolitan Life's replyOfficial
12 Apr 2022, 14:54Dear Noria
Thank you for your additional comments and emails.
Legislatively we are restricted as to how much we may pay for a child - depending on their age attained when they pass away.
We regret that we do not have a different outcome for you.
Regards
Client Care Team
Thank you for your additional comments and emails.
Legislatively we are restricted as to how much we may pay for a child - depending on their age attained when they pass away.
We regret that we do not have a different outcome for you.
Regards
Client Care Team
Metropolitan Life's reply12 Apr 2022, 14:54
Official
Dear Noria
Thank you for your additional comments and emails.
Legislatively we are restricted as to how much we may pay for a child - depending on their age attained when they pass away.
We regret that we do not have a different outcome for you.
Regards
Client Care Team
Thank you for your additional comments and emails.
Legislatively we are restricted as to how much we may pay for a child - depending on their age attained when they pass away.
We regret that we do not have a different outcome for you.
Regards
Client Care Team
RN
Rudzani N's updateReviewer Update
12 Apr 2022, 15:51Why dont you inform ppl before you inform ppl
When you are paying you are ******* and wil take actions
When you are paying you are ******* and wil take actions
RN
Rudzani N's update12 Apr 2022, 15:51
Reviewer Update
Why dont you inform ppl before you inform ppl
When you are paying you are ******* and wil take actions
When you are paying you are ******* and wil take actions
Metropolitan Life's replyOfficial
12 Apr 2022, 17:46Dear Noria
Again, thank you for your additional comments.
We are sorry if you remain disappointed. This is however contained in your Policy Schedule.
Our Client Care Assessor will email you directly with a copy of your latest schedule, as it was prior to the claim and point out what we are referring to.
Regards
Client Care Team
Again, thank you for your additional comments.
We are sorry if you remain disappointed. This is however contained in your Policy Schedule.
Our Client Care Assessor will email you directly with a copy of your latest schedule, as it was prior to the claim and point out what we are referring to.
Regards
Client Care Team
Metropolitan Life's reply12 Apr 2022, 17:46
Official
Dear Noria
Again, thank you for your additional comments.
We are sorry if you remain disappointed. This is however contained in your Policy Schedule.
Our Client Care Assessor will email you directly with a copy of your latest schedule, as it was prior to the claim and point out what we are referring to.
Regards
Client Care Team
Again, thank you for your additional comments.
We are sorry if you remain disappointed. This is however contained in your Policy Schedule.
Our Client Care Assessor will email you directly with a copy of your latest schedule, as it was prior to the claim and point out what we are referring to.
Regards
Client Care Team