Worst service ever! ***********!

After claiming the funeral cover, I was repeatedly told 48 hours waiting period. 2 weeks later, I phone the Newcastle branch, and surprise surprise, no answer. I continue calling for 1 hour straight. Also phoning the Ladysmith branch was to no success.

I left a complaint with the head office and received a response 1:30 hours later stating that it had already been paid 2 week prior with no confirmation.

Finding the proof of payment to track was even more difficult. After a few uncomfortable calls and a lot of transfers, I ended up with the right person.

I had a good venting session where I was interrupted continuously. The conversation got more heated and I slammed the phone down. I received a call back from the person who then informed me of how rude I am (after delivering terrible service) and then she slammed the phone down.

I will never refer anybody to Metropolitan Life.