Worst Service Ever from Metropolitan!

I have been a loyal client of Metropolitan Life for over 11 years. I had insured both my parents under parental cover. In all these years I never skipped a single premium. Unfortunately my father passed on over a week ago and I submitted a claim with all relevant documents just 2 days after his passing since he passed on over the weekend. It took Metropolitan 8 days to pay for the funeral at which by the time they paid we were already done burying my father, luckily with dignity because we did not rely only on them, I cannot imagine if they were our only hope. My other policies(ABSA Life & Sanlam) paid within 48 of receiving my claim. I had to go to the branch personally to make a 'noise' before Metropolitan could even pay, worse part is they even had the guts to SHORT-PAY the claim. What a nerve! I have been paying full premiums and the day they decide to pay they SHORT-PAY the claim???I am wondering how many more South Africans you are robbing with this kind of acts!!