1 reviews | Active since Aug 2019
Worst service ever
I lodged a funeral cover claim last week on Wednesday at the Khayelitsha branch, sent the necessary documents on Thursday 20 April. I've been waiting for payment since Monday as I am burying my mother on Saturday but I can't make any plans because Metropolitan is not paying on time. This is stressing me and my family and we have enough stress already.
My mother paid her funeral policy so we can have peace when it's time to take her to her final home, but Metropolitan is stressing me and my family. Thursday the 27th is a public holiday, I can't even go buy necessary things. What can I plan when I don't even have the money that is supposed to be used for her funera? I have never been this stressed in my life.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mother's passing. Our thoughts and prayers remain with you and your family during this time of bereavement.
We regret to learn of the delays you have experienced after submitting the claims.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mother's passing. Our thoughts and prayers remain with you and your family during this time of bereavement.
We regret to learn of the delays you have experienced after submitting the claims.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team