1 reviews | Active since Apr 2015
Worst service ever!!!!!!!
I am utterly disappointed and annoyed by the worst service I have ever received from Metropolitan regarding my mother's retirement annuity claim. My mother JT Mashava ID no:(***) logged a claim for her retirement annuity to be paid out with the Giyani branch on the 08th September 2023.
After two full weeks of no response she than called the Giyani branch to follow-up. She was advised that her claim has been submitted to SARS so she needs to call SARS to follow-up on her claim(Just imagine!!).
As if that was not enough, we than attempted to call your Contact Centre and spoke to Katlego who could not give us straight answers, spoke to Thulisa Ndevu who was very rude and could not assist and when we requested to speak to the manager she said she is the manager and than hung up on us.
Today we spoke top Meshack Itumeleng , he was unable to assist as well. I am out of words as my mom's health is being affected by this nonsensical service.
Somebody better attend to us ASAP or we taking this matter to the OMBUDS man!!!!!
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to learn of the difficulties and delays your mother has encountered with the submission and processing of her Early Retirement claim. We sincerely apologize for the delays and any poor service encountered.
Please be advised that Retirement Annuities fall under two pieces of legislation, namely:
- The Pension Funds Act
- The Income Tax Act
As such we have to obtain tax clearance from SARS, in order to pay out benefits on these plans and on occasion it may be necessary for the policy owner to contact SARS and revert back to us once the issue with the tax clearance has been resolved.
This being said, one of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team.
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to learn of the difficulties and delays your mother has encountered with the submission and processing of her Early Retirement claim. We sincerely apologize for the delays and any poor service encountered.
Please be advised that Retirement Annuities fall under two pieces of legislation, namely:
- The Pension Funds Act
- The Income Tax Act
As such we have to obtain tax clearance from SARS, in order to pay out benefits on these plans and on occasion it may be necessary for the policy owner to contact SARS and revert back to us once the issue with the tax clearance has been resolved.
This being said, one of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team.