sM
sindisiwe M
1 reviews | Active since Jul 2017
19 Apr 2023, 06:21
Worst service,
To say I am disappointed would be an understatement. I requested a partial surrender on April 12, went to the Germiston branch and filled out everything, I was told it would be processed. Today is April 19 and guess what, nothing from you guys. I sent emails and still no response till today.
I told the consultant that the child needs this money for school. The child can't go to school coz there is no transport money and y'all are quite.
Helpful (0)
Replies (1)0
Replies (1)
Metropolitan Life's replyOfficial
19 Apr 2023, 14:14Dear Sindisiwe
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and welcome your feedback.
Please accept our sincere apology for the delay and any inconvenience this may have caused you. You may rest assured that the breakdown in service will be addressed in line with our internal protocols.
One of our Escalation Specialists will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team.
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and welcome your feedback.
Please accept our sincere apology for the delay and any inconvenience this may have caused you. You may rest assured that the breakdown in service will be addressed in line with our internal protocols.
One of our Escalation Specialists will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team.
Metropolitan Life's reply19 Apr 2023, 14:14
Official
Dear Sindisiwe
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and welcome your feedback.
Please accept our sincere apology for the delay and any inconvenience this may have caused you. You may rest assured that the breakdown in service will be addressed in line with our internal protocols.
One of our Escalation Specialists will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team.
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and welcome your feedback.
Please accept our sincere apology for the delay and any inconvenience this may have caused you. You may rest assured that the breakdown in service will be addressed in line with our internal protocols.
One of our Escalation Specialists will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team.