Worst nightmare at Metropolitan

I am disappointed with the services received from Metropolitan. I made my policy paid up. I then went to a branch to surrender it. I submitted the documents as requested since the 25th of June. I went to open a new bank account account after my phone and bank cards were ******. After submitting all the required documents I was told that the bank is false. Went bank to the bank to go resolve the issue. Adviced to submit another confirmation of banking details which I did. I've been calling since then and been taken from pillar to post. Every time I call, it's always a different story. Called again this afternoon and spoke to someone called Chidi or someone who couldn't wait to hang up. I just want my money..... That's it!!!