VP
Victoria P

1 reviews | Active since Apr 2013

19 Feb 2023, 06:24

Worst insurance company ever

I wish I never dealt with this company. I insured my father in law and he passed away in December last year as a result of being ******ed in Limpopo. I then put in a claim and to this date my claim hasn’t been paid. They now state that they are waiting for post-mortem results, which might take forever knowing how the government operates. I spoke to someone who also had issues in the past with Metropolitan regarding payment of claims so I realise that’s how they operate. They are so quick to take your money but when it’s time for them to pay , they come up with stories. I feel at this point that they should just pay me back my premiums and cancel the darn thing, I also told all my friends to cancel anything they have with them as they won’t get paid when the time comes.

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Replies (1)
Metropolitan Life
Metropolitan Life's reply20 Feb 2023, 11:15
Official
Dear Victoria

We acknowledge receipt of your complaint on HelloPeter.

We are sorry to learn of the death of your father-in-law.  Our thoughts are with you and your family, during this time of bereavement.

We regret that you have experienced delays with the claim.   Unfortunately, the insured passed away in the waiting period on natural causes of death and we have to obtain additional information confirming the circumstances surrounding the death to evaluate whether the death qualifies as accidental death within the waiting period. or not.

One of our Client Care Assessors will investigate and revert back to you as soon as possible.

Regards

Client Care Team