AP
Annie P

1 reviews | Active since Oct 2023

12 Oct 2024, 16:09

Worst insurance company

This is the worst insurance company to deal with. I have sent numerous emails for a claim and they only sent an automated acknowledgement message. Whenever I call the consultants say that they will escalate the matter and that’s it. No communication. I will never take an insurance with this company

0
Replies (2)
Metropolitan Life
Metropolitan Life's reply14 Oct 2024, 11:09
Official
 Dear Annie

We acknowledge receipt of your post via the Hello Peter platform.

One of our Escalation Specialist will investigate and revert to you shortly.

Kind Regards 

Client Care Team 
Metropolitan Life
Metropolitan Life's reply14 Oct 2024, 11:12
Official
Dear Annie

We acknowledge receipt of your complaint on HelloPeter.

We are sorry to read about the loss your family has suffered.  Our thoughts and prayers go out to you and your family during this time of bereavement.

We always strive to serve all our clients well and regret to read that you have encountered delays with the claim.

One of our Escalation Specialists will investigate and revert back to you as soon as possible.

Regards

Client Care Team