Worst experience

I am so disappointed, I have funeral policy with them for a couple of years now, on the 08 May 2024 I asked them to amend my policy and nothing was done instead they deducted the full premiums from my persal. I enquired on the 31st May 2024 and I was told that someone was supposed to have called me, i told the agent cancel my policy and also asked for a refund. I called again on the 4th June 2024 to enquire the refund and was told that the case was assigned to an agent. I called again today and spoke to Noxolo Khathanto (10 June 2024) and she told me that the policy is still active, was never cancelled and she doesn't know when the refund will done or assigned to an agent and when the policy will be cancelled, i asked to speak to supervisor/Manager (Denise Wilks) and was told she is busy.