I.
Ilse .
1 reviews | Active since Jul 2023
05 May 2026, 12:22
Worst "client service" ever
0 should better reflect their nonexistent service. Incompetence at its best. Takes 4 hours to process a claim? Right, 4 DAYS and nothing! Even when personally submitting Everything at their Westgate branch, they mess it up! Waste of phone calls, whatsapp line even worse! Just go somewhere else or move your policy before someone dies and you need to claim.
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Replies (1)
Metropolitan Life's replyOfficial
05 May 2026, 16:09Dear Ilse
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. Our thoughts and prayers remain with you and the family during this time of bereavement.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. Our thoughts and prayers remain with you and the family during this time of bereavement.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply05 May 2026, 16:09
Official
Dear Ilse
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. Our thoughts and prayers remain with you and the family during this time of bereavement.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. Our thoughts and prayers remain with you and the family during this time of bereavement.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team