JH
Jonathan H
1 reviews | Active since Feb 2023
28 Feb 2024, 13:14
Worse Service Ever - Metropolitan
"As Metropolitan we strive in providing excellent service to all our clients" this is what Metropolitan promise to us their clients, but its a lie. Hulle smeer jam om jou mond met die K...K slogan.
I submitted a partially withdrawal on my investment on 13 February 2024. I had to call them time and again to ask when my money is going to be paid into my account. On 16/02/2024 and 23/02/2024 follow-up again, I have been told they experience system problem which is none of my business. Admin problems or technical problems got nothing to do with me, I've told them. Today 28/02/2024 I had to do yet another follow-up and my claim has been re-prosessed. This is really dissatisfied, they Ignoring customer feedback, Asking me to repeat same info time and time again, and Absconding their responsibilities.
I requested to speak to their managers and I am still awaiting a phone call from him/her.
Helpful (0)
Replies (6)0
Replies (6)
Metropolitan Life's replyOfficial
28 Feb 2024, 15:10Dear Jonathan
We acknowledge receipt of your complaint.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in submitting a claim.
We acknowledge receipt of your complaint.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in submitting a claim.
We confirm that we are busy investigating your complaint.
One of our escalation specialists will revert to you shortly.
Yours sincerely,
Client Care Team
Metropolitan Life's reply28 Feb 2024, 15:10
Official
Dear Jonathan
We acknowledge receipt of your complaint.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in submitting a claim.
We acknowledge receipt of your complaint.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in submitting a claim.
We confirm that we are busy investigating your complaint.
One of our escalation specialists will revert to you shortly.
Yours sincerely,
Client Care Team
JH
Jonathan H's updateReviewer Update
07 Mar 2024, 19:32Long after the above response, I received the following response from Metropolitan:
Dear Mr. Tarentaal
We refer to the above mentioned policy.
Kindly be informed that the policy has been cancelled as per your request. Funds have been processed to your bank account and will reflect within 48 hours.
Once again, please accept our sincerest apology for the poor service experience and for the effort that it took to resolve the matter.
Should you require more information or clarification, please do not hesitate to contact our offices directly.
Yours sincerely,
| Babalwa Panyaza
Which was again a lie and an empty promise. One of the things I hate about them is that they do not respond, you should ALWAYS call them. The service is PATHETIC, and I will never encourage anyone to invest their hard earn money to invest EVER in Metropolitan.
I just received now at 18h18 an SMS saying my money will be paid in my bank account in the next 24hours.
i DONT OWE YOU THAT MONEY ITS MY MONEY I INVESTED WITH YOU............. You know what, KEEP THAT MONEY.
Next step Ombudsman and my lawyers: PAIN AND SUFFERING CASE
Which was again a lie and an empty promise. One of the things I hate about them is that they do not respond, you should ALWAYS call them. The service is PATHETIC, and I will never encourage anyone to invest their hard earn money to invest EVER in Metropolitan.
I just received now at 18h18 an SMS saying my money will be paid in my bank account in the next 24hours.
i DONT OWE YOU THAT MONEY ITS MY MONEY I INVESTED WITH YOU............. You know what, KEEP THAT MONEY.
Next step Ombudsman and my lawyers: PAIN AND SUFFERING CASE
JH
Jonathan H's update07 Mar 2024, 19:32
Reviewer Update
Long after the above response, I received the following response from Metropolitan:
Dear Mr. Tarentaal
We refer to the above mentioned policy.
Kindly be informed that the policy has been cancelled as per your request. Funds have been processed to your bank account and will reflect within 48 hours.
Once again, please accept our sincerest apology for the poor service experience and for the effort that it took to resolve the matter.
Should you require more information or clarification, please do not hesitate to contact our offices directly.
Yours sincerely,
| Babalwa Panyaza
Which was again a lie and an empty promise. One of the things I hate about them is that they do not respond, you should ALWAYS call them. The service is PATHETIC, and I will never encourage anyone to invest their hard earn money to invest EVER in Metropolitan.
I just received now at 18h18 an SMS saying my money will be paid in my bank account in the next 24hours.
i DONT OWE YOU THAT MONEY ITS MY MONEY I INVESTED WITH YOU............. You know what, KEEP THAT MONEY.
Next step Ombudsman and my lawyers: PAIN AND SUFFERING CASE
Which was again a lie and an empty promise. One of the things I hate about them is that they do not respond, you should ALWAYS call them. The service is PATHETIC, and I will never encourage anyone to invest their hard earn money to invest EVER in Metropolitan.
I just received now at 18h18 an SMS saying my money will be paid in my bank account in the next 24hours.
i DONT OWE YOU THAT MONEY ITS MY MONEY I INVESTED WITH YOU............. You know what, KEEP THAT MONEY.
Next step Ombudsman and my lawyers: PAIN AND SUFFERING CASE
JH
Jonathan H's updateReviewer Update
07 Mar 2024, 19:38"Once again, please accept our sincerest apology for the poor service experience and for the effort that it took to resolve the matter."
IS AN ADMISSION OF POOR AND PATHETIC SERVICE
IS AN ADMISSION OF POOR AND PATHETIC SERVICE
JH
Jonathan H's update07 Mar 2024, 19:38
Reviewer Update
"Once again, please accept our sincerest apology for the poor service experience and for the effort that it took to resolve the matter."
IS AN ADMISSION OF POOR AND PATHETIC SERVICE
IS AN ADMISSION OF POOR AND PATHETIC SERVICE
Metropolitan Life's replyOfficial
08 Mar 2024, 09:30Dear Jonathan
Thank you for your additional comments, the content of which is noted.
We are still investigating your complaint and will reach out to you directly as soon as possible.
Kind Regards
Client Care Team
Thank you for your additional comments, the content of which is noted.
We are still investigating your complaint and will reach out to you directly as soon as possible.
Kind Regards
Client Care Team
Metropolitan Life's reply08 Mar 2024, 09:30
Official
Dear Jonathan
Thank you for your additional comments, the content of which is noted.
We are still investigating your complaint and will reach out to you directly as soon as possible.
Kind Regards
Client Care Team
Thank you for your additional comments, the content of which is noted.
We are still investigating your complaint and will reach out to you directly as soon as possible.
Kind Regards
Client Care Team
JH
Jonathan H's updateReviewer Update
09 Mar 2024, 18:0148 hours has passed, 24 hours has passed, no money has been paid into my account, infact my own money I invested. I have reported this to the Ombudsman and my Lawyer.
My wish is for the doors of Metropolitan to be closed through liquidation process.
Liquidation is the process of closing a business and distributing its assets to claimants.
My wish is for the doors of Metropolitan to be closed through liquidation process.
Liquidation is the process of closing a business and distributing its assets to claimants.
JH
Jonathan H's update09 Mar 2024, 18:01
Reviewer Update
48 hours has passed, 24 hours has passed, no money has been paid into my account, infact my own money I invested. I have reported this to the Ombudsman and my Lawyer.
My wish is for the doors of Metropolitan to be closed through liquidation process.
Liquidation is the process of closing a business and distributing its assets to claimants.
My wish is for the doors of Metropolitan to be closed through liquidation process.
Liquidation is the process of closing a business and distributing its assets to claimants.
JH
Jonathan H's updateReviewer Update
09 Mar 2024, 18:05Those *********** employees should go and sit at their homes, they are useless to us. They are contribution and adding more Stress and Anxiety to our Lifes.
JH
Jonathan H's update09 Mar 2024, 18:05
Reviewer Update
Those *********** employees should go and sit at their homes, they are useless to us. They are contribution and adding more Stress and Anxiety to our Lifes.