1 reviews | Active since Jan 2018
Worse respond for claim
WHAT A DISGRACE AND DISAPPOINTMENT. IT HAS BEEN ALMOST A MONTH SINCE WE SUBMITTED A FUNERAL CLAIM. NOW AT CLAIMS STAGE THEY ASK US TO FILL OUT A MEDICAL REPORT WHICH IS MEANT FOR A LIFE COVER AMD NOT A FUNERAL POLICY. NO WHERE IS IT STAGE THAT A MEDICAL REPORT NEEDS TO BE FILL FOR FUNERAL POLICY AT CLAIM STAGE. DO YOU NOT UNDERSTAND WHAT A FINERAL POLICY IS MEANT FOR? I AM LOGGING A COMPLAINT ON HELLO PETTER AND THE OMBUDSMAN! YOU ARE QUICK TO REQUEST PREMIUM BUT DO NOT WANT TO PAY OUT! WE HAVE BEENS SENT FROM ONE END TO ANOTHER AND WITH NO LUCK. NONSENSE!
Dear Boitumelo Kau
Thank you for raising your concerns with our office.
We always strive to serve all our clients well and regret to learn of the difficulties you have experienced with your claim.
One of our Assessors will be contacting your shortly for more information to investigate the complaint.
Regards
Client Care Team
Dear Boitumelo Kau
Thank you for raising your concerns with our office.
We always strive to serve all our clients well and regret to learn of the difficulties you have experienced with your claim.
One of our Assessors will be contacting your shortly for more information to investigate the complaint.
Regards
Client Care Team