Worse Company I Came Accross

On the 30th June 2022 i wrote a review about Metropolitan Life where i have been requesting that my funeral policy be amended as i have added my new born as well as my wife to the policy but even now my policy schedule is still incorrect. I have been liasing with Busisiwe Mathebula who is a Complaints Assessor but this query has not been resolved and i don't know what to do anymore.

I have sent all supporting documents as well as the correspondences where i have requested the change on my policy but this has not been done and i wonder what is the problem from Metropolitan to amend my funeral policy as i have previously requested. If one of my family member pass on and s/he is not added as requested what is going to happen? Metropolitan Life is risking with my policy and i want this issue resolved A.S.A.P or they can refund me all my premiums i have paid and will look for another company who will do as i want. We cannot carry on like this, what kind of business is Metropolitan Life running?

If this is not going to be attended to i will have to complaint at the ombudsman and will take it up the legal route.