KM
Khumbudzo M
1 reviews | Active since Feb 2021
15 Apr 2024, 10:53
Withdrawal and cancellation
i submitted a request to cancel my PP policy on the 02.04.2024 i was told it will take 3 -5 working days n i will recieve my funds, after 3 days i called to follow up and i was told its still pending they looking into it, i got some excuse that paymet failed so they had to do it again i should recieve it in the nect 3 days or so , till today the 15.04.2024 i have not revieved my funds, people that i spoke to is the consultants Megan and Patience, then team leader Muhuthlwa and Mzakhe who promised to call me back but never did.
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Metropolitan Life's replyOfficial
15 Apr 2024, 12:31Dear Khumbudzo
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint.
One of our escalation specialists will revert to you shortly.
Yours sincerely,
Client Care Team
Metropolitan Life's reply15 Apr 2024, 12:31
Official
Dear Khumbudzo
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint.
One of our escalation specialists will revert to you shortly.
Yours sincerely,
Client Care Team