Why it takes more than 3 months to open a funeral

I'm so disappointed with Metropolitan, the Funeral cover section. I attempted to open a Club funeral cover since last year July and to date the account isn't opened. I started the process with the Sales Lady called Dineo from the pretoria based branch last year in June. I completed the forms and the lady never bother to check up with me nor follow up. Her actions were clear signs that she isn't interested in doing business with Us. I then phoned the head office thinking I can do it telephonic and the Gentlemen suggested that he will my lead to someone who will contact me to discuss this further. I got a call from Karabo and he sounded keen to help me in opening a Club funeral cover. He told me everything I need and forwarded the forms on the 27th Nov 2015. I completed and scanned the forms on the 15th December 2015. I then received an e-mail confirming that the forms have been received. At the end of January 2016 I had to phone Karabo to follow up an I was told they couldn't figure out the written name of one of the applicants. That problem was sorted but still to date we don't have a funeral cover account opened in the name of the club. I think the company is becoming arrogant!