BM
Bridgette M
1 reviews | Active since May 2023
11 May 2023, 02:12
When I opened the in...
When I opened the investment I wasn't told about withdrawing once then after that I will be able to withdraw after the term ! That's literally 4 years from now And I need the money
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Replies (2)BM
Bridgette M's updateReviewer Update
11 May 2023, 02:51This restriction Act it's badddddddd
honestly because when we open this account they don't tell us the truth
There's no Transparency and honestly
This Is totally wrong!!!
honestly because when we open this account they don't tell us the truth
There's no Transparency and honestly
This Is totally wrong!!!
BM
Bridgette M's update11 May 2023, 02:51
Reviewer Update
This restriction Act it's badddddddd
honestly because when we open this account they don't tell us the truth
There's no Transparency and honestly
This Is totally wrong!!!
honestly because when we open this account they don't tell us the truth
There's no Transparency and honestly
This Is totally wrong!!!
Metropolitan Life's replyOfficial
11 May 2023, 10:14Dear Bridgette
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are disappointed upon realizing that a policy is restricted to allow only one withdrawal and one loan in the restriction period.
We confirm that restrictions are regulatory in nature (imposed by the Long Term Insurance Act) and all insurers have to abide by them.
We inform our clients of restrictions throughout the life cycle of the policy:
One of our Escalation Specialists will investigate and revert back to you with proof of when you were informed of restrictions.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are disappointed upon realizing that a policy is restricted to allow only one withdrawal and one loan in the restriction period.
We confirm that restrictions are regulatory in nature (imposed by the Long Term Insurance Act) and all insurers have to abide by them.
We inform our clients of restrictions throughout the life cycle of the policy:
- at application stage
- in the policy contract
- when the client transacts on the policy.
One of our Escalation Specialists will investigate and revert back to you with proof of when you were informed of restrictions.
Regards
Client Care Team
Metropolitan Life's reply11 May 2023, 10:14
Official
Dear Bridgette
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are disappointed upon realizing that a policy is restricted to allow only one withdrawal and one loan in the restriction period.
We confirm that restrictions are regulatory in nature (imposed by the Long Term Insurance Act) and all insurers have to abide by them.
We inform our clients of restrictions throughout the life cycle of the policy:
One of our Escalation Specialists will investigate and revert back to you with proof of when you were informed of restrictions.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are disappointed upon realizing that a policy is restricted to allow only one withdrawal and one loan in the restriction period.
We confirm that restrictions are regulatory in nature (imposed by the Long Term Insurance Act) and all insurers have to abide by them.
We inform our clients of restrictions throughout the life cycle of the policy:
- at application stage
- in the policy contract
- when the client transacts on the policy.
One of our Escalation Specialists will investigate and revert back to you with proof of when you were informed of restrictions.
Regards
Client Care Team