LS
Lerato S
1 reviews | Active since Oct 2013
12 Apr 2023, 10:46
Whatever you do, Metropilitan is not the answer. Please stay away from this company.
If Could give this company 0 rating honestly i would do. The unprofessionalism, the call center. You will run around for a claim and i can attest they just dont pay out.
Helpful (0)
Replies (1)0
Replies (1)
Metropolitan Life's replyOfficial
12 Apr 2023, 13:32Dear Lerato Satekge
We acknowledge receipt of your complaint on HelloPeter.
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to learn of the difficulties you have encountered with your request. We apologize if you feel you have had a poor service experienced thus far.
Please note that according to the policy provisions one has to submit a claim within 6 months. The reason this is built our contracts is that the longer a claim takes to be submitted, the more the requirements to assess that specific claim may become difficult or impossible to obtain.
Where the claimant however gives a valid reason for the delays, we don't enforce this provision and will still accept and assess the claim. It may however mean that the claim requirements as determined by the circumstances surrounding the specific claim, may be more difficult for the claimant to obtain and provide to us.
We note that this claim dates back many years and therefore it may be difficult to obtain all the necessary requirements.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Please note that according to the policy provisions one has to submit a claim within 6 months. The reason this is built our contracts is that the longer a claim takes to be submitted, the more the requirements to assess that specific claim may become difficult or impossible to obtain.
Where the claimant however gives a valid reason for the delays, we don't enforce this provision and will still accept and assess the claim. It may however mean that the claim requirements as determined by the circumstances surrounding the specific claim, may be more difficult for the claimant to obtain and provide to us.
We note that this claim dates back many years and therefore it may be difficult to obtain all the necessary requirements.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply12 Apr 2023, 13:32
Official
Dear Lerato Satekge
We acknowledge receipt of your complaint on HelloPeter.
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to learn of the difficulties you have encountered with your request. We apologize if you feel you have had a poor service experienced thus far.
Please note that according to the policy provisions one has to submit a claim within 6 months. The reason this is built our contracts is that the longer a claim takes to be submitted, the more the requirements to assess that specific claim may become difficult or impossible to obtain.
Where the claimant however gives a valid reason for the delays, we don't enforce this provision and will still accept and assess the claim. It may however mean that the claim requirements as determined by the circumstances surrounding the specific claim, may be more difficult for the claimant to obtain and provide to us.
We note that this claim dates back many years and therefore it may be difficult to obtain all the necessary requirements.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Please note that according to the policy provisions one has to submit a claim within 6 months. The reason this is built our contracts is that the longer a claim takes to be submitted, the more the requirements to assess that specific claim may become difficult or impossible to obtain.
Where the claimant however gives a valid reason for the delays, we don't enforce this provision and will still accept and assess the claim. It may however mean that the claim requirements as determined by the circumstances surrounding the specific claim, may be more difficult for the claimant to obtain and provide to us.
We note that this claim dates back many years and therefore it may be difficult to obtain all the necessary requirements.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team