mM
malusikamogelo M

1 reviews | Active since Jul 2016

21 Jul 2016, 13:17

What's the point of having social media services if u can't help your clients????

<p>I surrounded my policy on the 7th of July 2016 which was a retirement policy and I was told it will take 5 days for my money to be payed out even today no 1 is will to tell me what's going on busy tell me about head office and stuff worse part you sent me a sms telling me that my policy has been surrendered now u don't wanna pay me ???? Why ???? </p>

0
Replies (2)
Metropolitan Life
Metropolitan Life's reply21 Jul 2016, 13:36
Official

Dear Client

We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far.

Kind Regards

mM
malusikamogelo M's update21 Jul 2016, 13:44
Reviewer Update

What's the point of apologising if you don't mean it???? Your social media team has been investigating ever today since Monday after I proved my policy number and ID number