AM
Annabelle M
1 reviews | Active since May 2016
01 Feb 2021, 18:35
WHAT NONSENSE SERVICE IS THIS???
Wat service is this for over a year I have been asking for my debit order to be moved from the last day of the month to my pay day which is the 25th but to no avail. Now recently they decided to move my debit to the 7th that without my concern too. I heard a story that they chose debit order days for clients for their cash flow purposes n I took it lightly but now that’s it’s happening I am starting to believe it. Please stop playing games with people if this is not rectified I will gladly cancel my policy after taking this up with the ombudsman. I have hear enough
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Metropolitan Life's replyOfficial
01 Feb 2021, 22:33Dear Anabelle
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you encountered with your debit order.
We have not received any recent request to change your debit date and will arrange that a service consultant contacts you soonest, to arrange for the change in deduction date and explain to you the billing error that occurred at the end of December 2020.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you encountered with your debit order.
We have not received any recent request to change your debit date and will arrange that a service consultant contacts you soonest, to arrange for the change in deduction date and explain to you the billing error that occurred at the end of December 2020.
Regards
Client Care Team
Metropolitan Life's reply01 Feb 2021, 22:33
Official
Dear Anabelle
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you encountered with your debit order.
We have not received any recent request to change your debit date and will arrange that a service consultant contacts you soonest, to arrange for the change in deduction date and explain to you the billing error that occurred at the end of December 2020.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you encountered with your debit order.
We have not received any recent request to change your debit date and will arrange that a service consultant contacts you soonest, to arrange for the change in deduction date and explain to you the billing error that occurred at the end of December 2020.
Regards
Client Care Team