What matters to you don't matter to us.

Worst customer service ever. on-boarding they follow up to conclude the sale. On 28 March my mother passed away. Metropolitan informed me that it was still outside my waiting period which I clearly understood. I had both my mother and mother-in-law insured with Metropolitan. They state on their marketing messages "What matters to you, Matters to us" these are empty promises. On the 9 April 2018 I sent them an email which stated " Please see the death certificate of Theresa Oliver (which I attached). Thank you for taking her off my current policy and adjusting my premium. Today 12 October 2018 nearly 6 months later I followed up after not hearing a single word of what matter to you matters to us. I got the shock of my life. They have never received the email. I have been paying an additional R278, 80 since April. This is a company with business processess- but it operates like an emerging business. I have no words for their poor customer service. I have spoken to Brent who at my request put me in contact with his manager Denise. She committed to attend to matter asap. In my mind this should never had happened in the first place. I am totally disgusted in their poor service. Companies should be focused on people, planet and profit and feel exploited by metropolitan. My belief is that profit is their driving force. I would like to make them aware of the fact their their business existence is solely dependent on people and how you treat them.