What a waste of time and my oney

Insurances though...What a waste of my time and money. Called Metropolitan five times already and all I'm receiving is different responses. How, what is one supposed to do? All I need is to get a response on what documents are needed so that I can arrange them properly. Is that really too much to ask? I have never been so daunted in my life, I do not know which response to believe or what am I supposed to do now? Like really Metropolitan Life....