CM
Charity M
1 reviews | Active since Jul 2021
26 Jul 2021, 15:14
We regret trusting Metropolitan... 4 weeks after claim still no money
My dad submitted a funeral claim on the 3rd July 2021 till today we still waiting for payout. All our efforfs are in vain, we call almost everyday, send emails and whatsapp but nothing. Everytime we call they will say we must check on this day for money and when that day comes there's nothing, clearly its their way of dismissing us. Its 4 weeks now waiting. We've lost all hope on Metropolitan. We've lost all hope
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Metropolitan Life's replyOfficial
27 Jul 2021, 10:05Dear Charity
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. Please accept our condolences during this time of mourning.
We regret to learn of the delays with the claim. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. Please accept our condolences during this time of mourning.
We regret to learn of the delays with the claim. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
Metropolitan Life's reply27 Jul 2021, 10:05
Official
Dear Charity
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. Please accept our condolences during this time of mourning.
We regret to learn of the delays with the claim. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your loved one's passing. Please accept our condolences during this time of mourning.
We regret to learn of the delays with the claim. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team