We don't care about you!

The disrespect of ''we don't give a ****'' customer has left me speechless. Tax season started and required assistance with years not available on their self service options. I was advised by my tax practitioner to request these years, I reached out to Metropolitan dated 21 August, I was toyed back and forth as to use self service knowing it does provide my requested years, received sms communications ''you will be contacted by an agent'' , I received a document that assisted the tax practitioner for the 1st year from the years requested by SARS, received a call from an agent last week advising she is busy with my request for the 2nd request year, confirmed my email address like I was going to receive a tax certificate, I had to advise them via email 15 September 2025 they are delaying the process for tax practitioner to finalise my tax return and will complain via Hello Peter and their internal complaints department whereby I received an sms advising the requested year for tax certificate, that policy was surrendered. I received a call from a contact centre agent today apologising for the service received and confirming there is no tax certificate, this process with Metropolitan was mind blowing, from 21 August to 16 September 2025 to confirm no tax certificate. I now have worried over the active policy and the service I will receive when needed.